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Awarded – Gartner Digital Markets recognizes OTRS

Tobias Kortas — Mon, 11 Nov 2024 09:08:52 +0000

Awarded – Gartner Digital Markets recognizes OTRS

2024-11-11
Tobias Kortas

OTRS Group

The awards and their relevance

Every year, we put a lot of effort and investment into developing IT solutions and features to provide our current and potential customers with powerful and useful software.

One thing is certain: the most honest reviews and assessments come from our users themselves. They decide to what extent our software solutions meet our expectations – and where we can make sensible improvements.

We are all the happier that many reviews are positive and reflect a high level of appreciation for OTRS. This shows us that we offer our users tangible support and dedicated solutions.

The mentions at Capterra and Software Advice

OTRS received many positive reviews in the areas of customer service software and helpdesk – at Capterra and at Software Advice.

Here are the mentions in detail:

Quotes from users

We are very grateful for the appreciation that many of our users show OTRS in their reviews.

Below are some of the quotes from customer reviews on Capterra:

“Creating service request on users end is effortless through the use of mailbox. Updates also to service request can be made via emails as well as through Sleek and modern panel that OTRS provides. Additionally, I also like that we can configure custom queues, auto responses, customer groups,ticket states and much more.”

“OTRS has been the primary unit for setting efficient customer service delivery system. It has created reliable collaboration infrastructure for better employee engagement.”

“OTRS provides effective tools for monitoring workflow progress. It sends notifications to my teams on tasks and reports based on real time performance. It can be easily customized to suit our workflow programs.”

We are looking forward to your feedback

Furthermore, every evaluation makes a valuable contribution, provides us with important insights and helps us to continuously develop our software. If you would also like to rate OTRS, we would be delighted to hear from you.

This is possible at Capterra via the following link: https://bit.ly/3NVBnmH

About Gartner Digital Markets

Gartner Digital Markets is the world’s largest software and services search platform. More than 100 million people visit Capterra, GetApp, Software Advice and UpCity on over 70 localized websites each year to read objective research and verified customer reviews that help them choose the right software and services.

Important current product developments at OTRS

Standing still is falling behind – and it is clear that we are not resting on our laurels. Instead, the development of OTRS continues. Looking ahead to 2025, we will continue to develop and improve our software solutions to meet user requirements even better.

Here are some of the latest developments:

We now also offer advanced device management.
Thanks to the new Kanban view in OTRS, tickets can be displayed in an even more structured way and projects can be better planned.
In future, AI summaries will make it easier to deal with tickets – especially long ones – improve the overview and save time.
With containerization, we are relying on a modern type of software development, thanks to which we can deliver our software even faster, more reliably and more efficiently.

Feel free to contact us if you would like to find out more and are interested in OTRS and our current software solutions.

Tobias Kortas

OTRS Group

CSR at OTRS – A Look Back at 2022

Author OTRS — Mon, 13 Feb 2023 15:58:49 +0000

The OTRS Group continued to expand its corporate social responsibility activities in 2022. The focus of our CSR measures this year was once again on sustainable and social projects. A look back.

CSR at OTRS

Author OTRS — Wed, 01 Jun 2022 07:57:59 +0000

As a company, we live and work today in a way that protects the future – that’s what Corporate Social Responsibility is all about at OTRS Group.

CSR: 3 Reasons Why Every Company Should Get Involved

Author OTRS — Fri, 25 Mar 2022 20:07:19 +0000

Corporate social responsibility (CSR) is no longer just part of good manners. Companies are now required by law to disclose actions based on their social and environmental responsibilities.

A Look Back at Our 2021 CSR Activities

Author OTRS — Mon, 20 Dec 2021 08:30:33 +0000

Another year full of ups and downs. Yet we have maintained our commitment to social and sustainable CSR activities throughout 2021.

Uncovering The Benefits of Workplace Diversity

Sabine Lüders — Fri, 30 Jul 2021 17:56:39 +0000

Manage differences so that your team benefits from workplace diversity.

Software manufacturer, OTRS AG, accompanies you into the future.

Luciano Alves De Oliveira — Mon, 17 May 2021 20:55:02 +0000

Grey market providers proliferate and can have dangerous consequences. How you can be sure to buy directly from the software manufacturer and stay innovative for the future.

Knocking Down the Roadblocks for Women in Leadership Positions

Sabine Lüders — Wed, 31 Mar 2021 00:55:23 +0000

Women should be assessed on the basis of their competences - part-time work or children should not play a role in this.

Change Management @ OTRS

Benjamin Müller — Mon, 15 Mar 2021 06:44:59 +0000

We cling to habits when we see in change a risk of losing our current status quo. Unfortunately, by doing so, we also miss the opportunity to improve the status quo.

Taking a Look at 2021

Christopher Kuhn — Tue, 22 Dec 2020 10:00:12 +0000

What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.

A Review of Our CSR Activities in 2020

Author OTRS — Thu, 03 Dec 2020 10:00:14 +0000

Even though we were limited in our actions due to contact restrictions, there were numerous ways to help. A review of OTRS Group CSR activities.

OTRS AG Supports the Women’s Shelter in Oberursel With Donations, Clothing and Toys

Author OTRS — Mon, 26 Oct 2020 10:00:23 +0000

The current situation leads to increasing tensions in households, that’s why the OTRS AG supports the women's shelter in Oberursel with donations.

OTRS AG supports the “Class 2000” program

Author OTRS — Thu, 24 Sep 2020 09:00:03 +0000

The OTRS AG is sponsoring a 3rd grade class within the program “Class 2000” and promotes health in elementary schools.

Identifying and Addressing Gender Inequality in the Workplace

Sabine Lüders — Mon, 10 Aug 2020 10:00:18 +0000

It's time to identify and address gender inequality in the workplace. How will you begin?

What Does Gender Equality in the Workplace Mean?

Sabine Lüders — Mon, 22 Jun 2020 09:00:27 +0000

Are we asking the right questions when it comes to gender equality in the workplace?

Why a good corporate culture pays off now

Author OTRS — Mon, 20 Apr 2020 09:00:16 +0000

Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.

Dealing with Work/Life Blending and Changes in Your Professional Life

Sabine Lüders — Mon, 06 Apr 2020 08:48:17 +0000

We asked our female employees how they deal with work-life blending and what is important to them in this regard.

“OTRS 8 is by far the biggest modernization release in OTRS history”

Author OTRS — Mon, 23 Mar 2020 10:00:30 +0000

The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.

Reflections 2019: Business, Bias and Balance

André Mindermann — Mon, 30 Dec 2019 10:00:12 +0000

Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.

Business Trends to Watch in 2020

Sabine Lüders — Mon, 23 Dec 2019 10:00:49 +0000

What are the trends for 2020 when it comes to your company? We give you an overview.

“My dream is to run a farm on my own one day.”

Author OTRS — Mon, 09 Sep 2019 08:01:45 +0000

Eight answers from our COO Christopher Kuhn.

OTRS Company Event 2019

Author OTRS — Thu, 29 Aug 2019 10:27:23 +0000

The group celebrated its 9th international Company Event, which focused on the company's mission statement.

“Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

Author OTRS — Mon, 19 Aug 2019 09:00:55 +0000

Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.

“In a way, I’ve become a pilot…why?“

Author OTRS — Wed, 07 Aug 2019 09:01:25 +0000

Eight answers from our CEO André Mindermann.

OTRS Group Nourishes the Hearts of Employees

Author OTRS — Tue, 30 Jul 2019 09:37:58 +0000

On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.

OTRS Helps at Wiesbaden Children’s Hospice

Author OTRS — Mon, 24 Jun 2019 09:00:01 +0000

This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.

Girl Power Creates a Positive Atmosphere at OTRS

Author OTRS — Mon, 08 Apr 2019 09:00:51 +0000

OTRS participates in Girls´Day for the first time.

Silver Society – The young old people

André Mindermann — Mon, 18 Mar 2019 09:00:11 +0000

Older workers are often considered less efficient, less innovative in their thinking and not open to change. Is that true or do we have to change our attitude?

Social on Ice

Author OTRS — Mon, 21 Jan 2019 10:00:30 +0000

OTRS AG gave children from Arche Grießheim a day of ice skating.

An Eventful 2018: the OTRS Year-in-Review

André Mindermann — Mon, 17 Dec 2018 10:00:44 +0000

From strategy change over new locations to OTRS 7 - much has happened in the 15th year of OTRS.