Corporate Security News & Insights | OTRSmag https://otrs.com/blog/security-compliance/ Mon, 24 Nov 2025 13:49:43 +0000 en-GB hourly 1 https://otrs.com/wp-content/uploads/2018/03/cropped-OTRS-LOGO-without-tagline-32x32.png Corporate Security News & Insights | OTRSmag https://otrs.com/blog/security-compliance/ 32 32 Incident Response Management Software – 10 Key Features to Consider When Buying https://otrs.com/blog/security-compliance/incident-response-management-software/ Tue, 15 Jul 2025 07:46:16 +0000 https://otrs.com/?p=216812

Incident Response Management Software – 10 Key Features to Consider When Buying

Incident Response Management Software – 10 Key Features to Consider When Buying

In an increasingly networked world characterized by cyber threats, responding quickly and effectively to security incidents is one of the central tasks of every IT department. How to find the right incident response software – an overview of the 10 most important features for efficient incident management. 

Why Is Incident Management Software Essential?

Information structure and clear procedures are what make an incident response platform necessary. Organizations typically face the following operational challenges when implementing incident response processes:

  • Unclear responsibilities: Who takes the lead when a critical incident occurs?
  • Data disruptions: Information is fragmented across emails, spreadsheets, and disconnected tools. Critical data is often delayed or incomplete.
  • Lack of transparency: Stakeholders cannot monitor incident status in real time.
  • Manual processes: Without automation, errors and delays become more likely.
  • Insufficient post-incident analysis: Teams do not systematically document valuable lessons learned.

Efficient Response Is Crucial

The threat landscape for organizations has escalated dramatically in recent years. Cyberattacks are no longer rare events—they are a daily reality. There are many types of cyber threats, like ransomware, supply chain problems, and zero-day attacks. The real question is not if an incident will occur, but when it will happen.

In this context, efficient incident response management has become a strategic priority for IT security teams.

Compliance Requirements as a Driving Force

For many organizations, compliance is just as important as security. Several regulatory frameworks must be considered:

  • GDPR: Mandatory breach notification within 72 hours
  • NIS2 Directive: Required documentation and processes for critical infrastructure
  • ISO 27001/27035: Standardized incident response procedures

Dedicated Incident Response Management Software (IRMS) helps organizations efficiently meet these requirements and perform well during audits.

What Is Incident Response Management Software?

Incident Response Management Software (IRMS) is a tool that helps organizations handle IT security incidents. It does this in a structured, coordinated, and trackable way. Key features include:

  • Capturing, classifying and managing incidents
  • Automated response workflows and playbooks
  • Role-based task and permissions management
  • Integration with SIEM, threat intelligence, CMDB, and ticketing systems
  • Audit-proof documentation, reporting, and follow-up analysis

Such tools support incident handling aligned with frameworks like NIST SP 800-61, SANS, and ISO/IEC 27035.

OTRS supports you in responding to security incidents.

The Incident Response Software STORM provide

10 Key Features to Consider When Choosing an IRMS

To limit damage, analyze root causes, maintain trust, and ensure compliance, we need clear processes. A strong IRMS should support these processes.

Here are the 10 most important features to evaluate when reviewing popular Incident Management Software solutions:

1. Process Automation

A defining capability of modern incident management tools is automating routine tasks such as isolating infected systems, generating support tickets, or alerting stakeholders.

  • Why it matters: Manual processes delay response times and are prone to errors. Automated workflows ensure rapid action, consistency, and security in incident handling.
  • What to check:
    Does the software support SOAR (Security Orchestration, Automation and Response) capabilities? Can processes be customized to fit your business’s specific requirements?

2. Integration with Existing Security Infrastructure

An IRMS should seamlessly connect to your existing security stack—from SIEM and ticketing systems to threat intelligence feeds.

  • Why it matters: Standalone tools reduce efficiency. Integrated data provides essential context and enhances situational awareness.
  • What to check: Are there open APIs and connectors for tools like VirusTotal, VMRAY, or other internal systems?

3. Flexible Playbook Management

A structured Incident Response Plan (IRP) defines how to respond to different incident types. This includes incidents such as phishing, ransomware, or data leaks. Flexible incident response tools should allow easy playbook updates and changes.

  • Why it matters: Standardized responses reduce resolution time and improve response quality.
  • What to check: Can workflows be visually modeled, versioned, and collaboratively edited? Are templates available for common incident types?

4. Role-Based Access Control

In critical situations, it’s vital to define who sees what and who can take action.

  • Why it matters: Fine-grained permissions help prevent unauthorized access or accidental changes.
  • What to check: Does the tool support RBAC (Role-Based Access Control)? Are audit trails and activity logs available?

5. Compliance Reporting and Offline Readiness

After the incident, comprehensive documentation is required—for internal tracking, external audits, or regulatory reporting. In high-security environments, the software may also need to support offline operation.

  • Why it matters: Audit-proof records are mandatory for compliance with GDPR, NIS2, and ISO 27001.

    Offline operation is essential in certain environments to maintain operational capability during cyberattacks. It also allows teams to collect data and perform analysis without interacting with active IT systems. This allows for secure forensic investigations or the assessment of security controls in an isolated environment.

  • What to check:
    • Can reports be automatically generated?
    • Is the system audit-compliant?
    • Can it run fully offline if required?

6. Scalability and Multi-Tenancy

Security incidents can affect businesses of any size. Your IRMS must scale from small teams to global enterprises.

  • Why it matters: Changing platforms as you grow is costly and disruptive.
  • What to check: Is the platform multi-tenant capable? Does it support hybrid cloud environments?

7. Real-Time Collaboration and Communication

Incident response requires input from multiple teams—Security, IT, Legal, PR. A strong IRMS facilitates secure, real-time communication across these groups.

  • Why it matters: Poor communication slows down responses and increases legal risks. It may also hurt your business’s reputation.
  • What to check: Are there built-in communication tools (e.g., encrypted chat, comments)? Can it integrate with common collaboration platforms?

8. Usability and Training Requirements

In crisis situations, user-friendly design is critical. The software must be intuitive and easy to use under stress.

  • Why it matters: Complex interfaces result in errors and delays.
  • What to check: Does the platform guide users through workflows? Are contextual help and inline instructions provided?

9. End-to-End Incident Lifecycle Management

Incident response doesn’t end with threat containment. The IRMS should support the full cycle—from detection and containment to post-incident analysis.

  • Why it matters: Root cause identification and knowledge articles document lessons learned from resolved incidents. This helps prevent or improve resopnse to future incidents.
  • What to check: Are features like Lessons Learned tracking, Root Cause Analysis, and Review logs included?

10. Vendor Support and Reliability

Advanced features are of little use without reliable support. Especially during a security crisis, clear Service Level Agreements SLAs and accessible contacts are vital.

  • Why it matters: Every minute counts during a critical incident.
  • What to check: What SLAs are defined? Is 24/7 support available? How is the platform maintained (e.g., security patching)?

Implementation Best Practices

The best software won’t help without the right implementation strategy. These best practices have proven effective:

  • Involve key stakeholders

    All key parties should be involved from the start of the project: the CISO, the IT team, the data protection officer, and in some cases also Legal and Compliance. This ensures that the solution covers the various technical, regulatory, and operational requirements.
  • Define use cases incrementally

    It is not necessary (nor advisable) to cover all types of incidents from day one. The ideal approach is to start with priority use cases, define clear flows, and then gradually scale up to more complex scenarios.
  • Conduct a Proof of Concept (PoC)

    Before final implementation, it is advisable to conduct a proof of concept phase with real scenarios. This allows you to verify the adaptability of the solution, detect possible adjustments, and confirm that it aligns with internal processes.
  • Offer ongoing training 

    Once the system is implemented, it is important to train teams with practical training. Tabletop exercises (response drills) help evaluate coordination, validate playbooks, and familiarize staff with the tool.
  • Regularly review

    Incident management is a dynamic process. That is why it is essential to periodically review key performance indicators (KPIs), update playbooks based on the latest learnings, and adapt the tool to new threats.

The Role of AI in Incident Response

Modern IRMS platforms increasingly incorporate Artificial Intelligence and Machine Learning to accelerate response capabilities.

AI supports:

  • Automatic prioritization of incidents: AI can classify incidents based on their criticality, technical context or potential impact on the operation, allowing resources to be focused on what is truly urgent.
  • Automatic generation of recommendations: Based on previous databases, AI can suggest corrective actions, correlate events or propose escalation paths.
  • Dynamic adaptation of playbooks: Machine learning-enabled systems can adjust response flows based on real-time variables or based on previous similar cases.
  • Unstructured data analysis: Using techniques such as natural language processing (NLP), large volumes of emails, logs or technical chats can be analyzed to identify red flags or anomalous patterns.

Technologies like Natural Language Processing (NLP) improve insight into system behavior and communications. AI doesn’t replace human analysts—but it significantly enhances productivity.

Final Thoughts: Why IRMS Is a Strategic Investment

An Incident Response Management Software platform is more than just another cybersecurity tool. It’s a strategic asset that improves your ability to respond, recover, and report in crisis situations.

When evaluating vendors, look beyond features—assess how well people, processes, and technology are integrated. The 10 features above provide a solid foundation for your decision-making.

Security is a process—not a product.

Robust Incident Response Management Software is not a silver bullet. It is a critical tool for securing business operations, increasing efficiency, ensuring standardization, and supporting compliance efforts. Therefore, you should not make a selection based only on features. It should also take into account the maturity of your internal processes and your overall cybersecurity strategy.

Organizations that invest in an IRMS today strengthen their resilience against cyber threats. They ensure that, in a real crisis, their response is not just reactive, but truly competent. The foundation for this is a well-defined process framework and secure, confident use of the chosen platform.

Pro tip: Before making a final decision, conduct a proof-of-concept phase where you test concrete use cases with two or three vendors. This is the only way to accurately assess how well a solution fits your organization.

TCO and ROI: Don’t Forget the Business Case

Besides features, the economic impact must be considered:

  • Total Cost of Ownership (TCO): When calculating TCO, you should factor in licensing fees, operational costs, training, and ongoing maintenance.
  • Return on Investment (ROI): Key ROI drivers include reduced downtime, faster recovery of normal operations, lower personnel workload, avoidance of regulatory fines, and protection of brand value—just to name a few.

A well-implemented IRMS solution often pays for itself after the first major incident. This is because it minimizes damage, accelerates response times, and meets documentation and compliance requirements.

STORM provides you with a solution for orchestrating, automating and responding to security incidents.

With STORM, OTRS offers a robust solution for orchestration, automation, and incident response—making your IRMS smarter, faster, and more secure.

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IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams https://otrs.com/blog/security-compliance/it-security-trends-2025/ Thu, 15 May 2025 06:08:15 +0000 https://otrs.com/?p=212985

IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams
The findings from the “OTRS Spotlight: Corporate Security 2024” survey* reveal a significant shift in how organizations approach IT and cybersecurity. IT security is slowly but surely reaching a strategic level. Companies re cognize the growing threat landscape. They are re-evaluating their strategies, adapting their internal structures, assessing priorities, and considering investments to better address threats and to enhance their cybersecurity measures. In 2025, IT security is no longer just a technical concern. It’s a critical element of business resilience and leadership responsibility. Below are the most relevant insights from the survey results – and what they mean for your organization.

Cybersecurity Is Becoming a Leadership Priority

The survey results show that IT security has gained more visibility at the highest levels of organizations. The share of respondents who are satisfied with the funding that IT and cybersecurity receive at their organization has increased by 20% compared to 2023. This is an important signal that companies are beginning to treat security as a strategic priority rather than just an operational task. This shift is significant. Involving leadership brings several advantages: 
  • faster decision-making,
  • better budget allocation, and closer
  • alignment between security measures and business goals.
It also ensures that security risks are considered when entering new markets, launching digital services, or managing third-party relationships. As cyber threats become more complex and costly, leadership involvement is no longer optional – it’s a competitive necessity.

Real-World Security Incidents Are Driving Action

Concrete events often trigger concrete action – and the CrowdStrike case is a prime example. According to the survey, 93% of organizations took additional precautions to strengthen their IT security in response to this event. Notably, this includes organizations that were directly affected by the incident and those that were not.  This high level of responsiveness illustrates how external events can act as accelerators for internal change. It reflects a growing awareness that threat scenarios affecting other companies can serve as valuable early warning signals. The most common measures companies implemented include:
  • Diversifying the IT and software landscape to reduce dependency on single providers
  • Implementing advanced real-time monitoring and alerting systems
  • Introducing additional testing for new patches and updates
  • Reviewing or updating existing incident response plans
These actions show that companies are learning from real-world incidents and adjusting their security posture accordingly. Instead of simply implementing reactive fixes, they are becoming more proactive in how they prepare for and respond to future security incidents. Rather than waiting for an incident to occur within their own environment, security teams are increasingly learning from industry-wide events and making forward-looking changes. At the same time, the response to this high-profile incident highlights a continued shift in mindset: IT and cybersecurity are no longer isolated technical disciplines. They are central to risk management and business continuity. Being prepared to respond quickly is just as important as prevention.  Organizations that can react swiftly to breaches minimize damage and downtime – a capability that increasingly defines resilience in the digital age.

Resource Gaps Are Slowing Down Progress

Despite the increased focus on IT and cybersecurity, many organizations remain under-resourced in key areas. For most of those who are not satisfied with their organization’s IT and cybersecurity funding, the top issues are insufficient investments in software and security awareness training (27% each). Nearly as many (26%) cite a need for more investment in infrastructure, while 21% see a need for more staff. Just under half of respondents consider their organization to be optimally prepared for security incidents. Also, 82% confirm that they have seen an increase in security incidents over the past twelve months. Knowing this, organizations are well advised to heed the call for greater investment from their IT and cybersecurity teams. This rapidly evolving threat landscape is also cited by just over a third of security teams as the top challenge they face in incident response

Device Management Is a Major IT Security Concern

Remote work and a growing number of IT devices have added another layer of complexity. These require broader and more flexible security measures that many organizations are still struggling to implement.  The main pain points for security teams in enforcing security policies across devices are:
  1. A lack of IT staff and resources (39%)
  2. Scalability issues due to the growing number of devices and the diversity of devices and operating systems (33% each)
  3. Managing devices in remote or hybrid work environments (32%)
On top of this, another layer of complexity is rapidly growing and compounding the challenge for security teams: Almost all organizations surveyed are already using AI-enabled devices (92%). Managing these devices requires additional expertise and technical infrastructure to protect sensitive information, mitigate risk and ensure compliance with privacy regulations. IT security teams are already taking action to accomplish this by training employees in the secure handling of data (46%), using secure servers for data processing (43%) and implementing strict usage policies (40%), among other measures.

Software Tools Reduce the Workload of IT Security Teams

Organizations need to address:
  • the increasing number of cyber threats 
  • the additional attack surface created by the increasing number of devices and 
  • AI-enabled devices
To do this, they must provide resources to their IT security teams. This includes hiring or training additional staff and investing in software tools that can ease the burden on their teams. 

1. Mobile Device Management (MDM)

Mobile device management(MDM) or unified endpoint management (UEM) tools can help IT security teams:
  • track and manage devices,
  • ensure the timely rollout of updates and patches, and 
  • disable or restrict AI capabilities.
Almost two thirds of the organizations surveyed are currently using MDM (64%), and 56% are using UEM. However, only 21% currently use such tools specifically to disable or restrict AI features on corporate devices. This could either be because the specific tools they are using do not support this functionality, or IT security teams are not yet making full use of their tools.

2. Vulnerability management

Vulnerability management is an essential part of IT security and risk management. At 38% each, respondents report that vulnerabilities or corrupted files in corporate systems and devices as well as vulnerabilities, data breaches, or misuse of AI tools or services have caused extreme or significant damage or risk to their organization in the past. Vulnerability management tools help IT security teams prevent this. Just above two thirds are already using such tools, a 12% increase compared to 2023. Another 23% are planning to introduce it. When choosing a solution for vulnerability management, security teams need to make sure that it enables them to scan for, detect, track and respond to vulnerabilities in the organization’s entire IT supply chain. It should also  automate and orchestrate critical tasks. With staff stretched thin and the number of incidents and vulnerabilities on the rise, being able to act fast and effectively is crucial. Therefore, the software solution also needs to integrate well with other tools in the teams’ stacks to empower seamless workflows and communication.

3. Security Orchestration, Automation and Response (SOAR)

Effective incident response is crucial in mitigating the impact of cyber threats. IT security teams need to be able to rapidly identify, assess, prioritize and resolve security incidents to minimize downtime. A robust and comprehensive security orchestration, automation and response (SOAR) software solution enables just that. It provides seamless integration with existing security tools for a unified defense strategy and facilitates clear organized communication. Both are essential for rapid response as well as for meeting compliance and regulatory requirements. Teams that already use SOAR software say its biggest benefits are that it
  • makes it easier to work with IT, 
  • increases the automation of their incident response processes, and 
  • improves incident tracking and reporting. 
Despite these advantages, only 58% are currently using SOAR software.

Keeping Your IT Security Tool Stack Under Control 

The number of tools that IT security teams have in their stack has increased since last year. According to their plans, it will increase only further. On the one hand, this is a positive development because these tools enable them to better protect their organization from cyber threats. On the other hand, managing and maintaining multiple security tools brings new challenges.

Tool complexity (46%) and integration difficulties (45%) are the main difficulties that IT security teams encounter in doing so. Software solution providers appear to be aware of these challenges. Even though integration difficulties persist, slightly more than three quarters are either satisfied or very satisfied with the integration and interoperability of their current security tools. New tools also often require additional training to leverage them, which is another major challenge for more than a third. When it comes to selecting new software solutions for their IT and cybersecurity organizations, these challenges are only partially reflected in the most important criteria that security teams look for.  While integration capabilities rank in the top five criteria at 38%, post-sale support and training rank a distant ninth at 26%. Teams are also looking for compliance and security features as well as integrated AI functionalities – an indication that trends such as artificial intelligence and regulations such as NIS-2 or DORA substantially influence IT and cybersecurity teams’ agenda and way of working. Timely security updates and patches as well as functionality follow in second place.
To keep their IT security stack under control , security teams need to carefully evaluate what is really important to them, both in the short and long term. For example: If a software solution offers all the latest AI functionalities but is difficult to integrate, it may be wise to reassess whether these features are must-haves or nice-to-haves.How much value do they actually add? In the long run, better integration capabilities or ongoing support and training may outweigh the benefits of potentially immature AI capabilities that only marginally help the team work more effectively and efficiently.

Key Takeaways: Top IT Security Trends 2025

The results of the survey outline a clear picture of what’s ahead. IT and cybersecurity are undergoing a fundamental transformation from back-office functions to boardroom priorities. In today’s dynamic cybersecurity landscape shaped by shifting priorities, external pressures, and internal challenges, the top five trends organizations should act on in 2025 and beyond can be summarized as follows:

1. Make incident preparedness a top priority

Real-world events like the CrowdStrike incident show that fast, well-coordinated responses matter. Keep incident response plans updated and tested.Ensure they’re integrated into your broader security strategy.

2. Secure leadership commitment and strategic funding

As cybersecurity becomes a board-level issue, IT and cybersecurity leaders must engage decision-makers with clear risk and ROI narratives to secure long-term investment.

3. Close critical resource and skills gaps

Budget alone isn’t enough. Address staffing shortages and invest in ongoing training to maintain operational readiness amid rising incident volumes.

4. Treat AI and device management as core risk areas

The rapid spread of AI-enabled and mobile devices is expanding the attack surface. Implement scalable controls, usage policies, and focused employee training to stay ahead.

5. Streamline and integrate your security tool stack

More tools don’t always mean better protection. Prioritize solutions that reduce complexity, integrate easily, and support automation to relieve pressure on your teams.   Organizations that understand and act on these trends will be better positioned to navigate the evolving threat landscape. Now is the time to connect leadership, invest in the right capabilities, and treat security as a core business function – not just a technical one. 

Be Ready When It Counts: Strengthen Your Incident Response Capabilities

As the complexity and frequency of cyber threats continue to rise, organizations must ensure that their security teams are equipped with the right tools — not just to detect issues, but to act quickly and effectively when incidents occur. A robust incident response solution is a critical component of any modern IT security strategy. Implementing comprehensive incident response software can help:
  • Facilitate structured, traceable communication across teams and stakeholders
  • Integrate seamlessly with your existing security software stack
  • Ensure fast and efficient response to limit damage and downtime
With staffing and integration challenges on the rise, the right solution doesn’t just add functionality — it reduces friction, enhances coordination, and strengthens your organization’s overall cyber resilience. Investing in incident response software that fits your environment and scales with your needs is a strategic step toward staying secure and responsive in 2025.

*About the Survey “OTRS Spotlight: Corporate Security 2024”

The data used is based on an online survey conducted by Pollfish Inc. on behalf of OTRS AG, in which 476 IT and cyber security professionals in the U.S., Germany, Brazil, Mexico, Australia and Malaysia participated between August 22 and September 17, 2024.

More results can be found in the infographics available for download here:

Jens Bothe
Jens Bothe is the Director Global Consulting for OTRS AG and is responsible for advising our customers. With his team, he ensures that customers in any industry can use OTRS optimally.
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Risk Management: Its importance and the role of OTRS https://otrs.com/blog/security-compliance/risk-management-otrs/ Wed, 14 May 2025 07:03:18 +0000 https://otrs.com/?p=212911

Risk Management: Its importance and the role of OTRS

Risk Management: Its importance and the role of OTRS

Risks are an integral part of business life. Every day, organizations face a variety of potential threats and challenges that can jeopardize their business objectives. In this regard, effective risk management is crucial to identify, assess and respond to risks appropriately. 

In this article, we highlight the importance of risk management for organizations and how OTRS is a solution for implementing risk management processes.

What is risk management? 

Risk management in ITSM is about systematically identifying, assessing and monitoring risks in order to provide high-quality IT services without disruption. 

The following steps prove to be useful in this context:

  • Identification: those responsible must recognize potential threats such as outages, vulnerabilities or dependence on third-party providers.
  • Assessment: This is about how likely a threat is to occur and what its potential impact is.
  • Take action: The focus is on how risks can be avoided, reduced, transferred or simply accepted.
  • Documentation/monitoring: Those responsible should continuously record, evaluate, document and keep an eye on risks.

Why is risk management important? 

Risk management is an essential process in the corporate context that is often underestimated. It is closely linked to other ITSM processes such as incident management, change management and problem management. Sound risk management is the prerequisite for the long-term stable operation of IT services and the business overall.

These are the most important reasons for an organization to implement dedicated risk management:

#1 Protection from financial loss

Well-established risk management enables companies to minimize potential financial losses by reacting to risks at an early stage and taking appropriate measures early. 

#2 Safeguarding reputation

By reducing the risk of scandals, crises or compliance breaches, effective risk management helps to protect a company’s reputation and credibility. 

#3 Support for strategic planning

Risk management enables companies to proactively identify risks and incorporate them into their strategic planning, which can give them a competitive advantage. 

#4 Compliance with regulations and standards

Many industries are subject to strict regulations and standards. Effective risk management helps companies comply with these and avoid legal problems. 

Why a structured process makes sense

By using a structured process, companies can systematically search for potential risks and document them. Additionally, a targeted assessment ensures that resources can be sensibly deployed to focus on the most important threats.

A clearly defined process also determines how to react to identified risks in order to deal with them appropriately and consistently.

The role of OTRS in risk management

OTRS provides a robust platform that helps organizations handle their risk management processes efficiently. 

Companies can do the following with OTRS

1. Record and track risks

The flexibility of OTRS allows companies to capture, categorize and track risks to gain a comprehensive overview of their risk landscape.

2. Structured workflows

OTRS gives companies the ability to define structured workflows for handling risks, ensuring consistent and effective processing. 

3. Reporting and analysis

Customized reports and dashboards allow organizations to identify trends in their risk landscape and make informed decisions. 

4. Integration with other ITSM processes

OTRS can be seamlessly integrated with other ITSM processes such as incident and change management to ensure a holistic approach to risk handling. 

 

Conclusion: Risk management – a key process

Effective risk management is essential for the long-term success and sustainability of an organization. By implementing a structured risk management process and using appropriate software solutions such as OTRS, organizations can proactively identify, assess and respond to their risks. 

With OTRS, companies have the opportunity to manage risks efficiently and become more competitive and resilient.

Andreas Bender
Andreas Bender has been working for the OTRS Group for more than nine years. He is the Vice President Consulting, having worked hand-in-hand with OTRS customers as a consultant for many years.
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NIS2 Compliance Automation: Turning Compliance Into Competitive Advantage https://otrs.com/blog/security-compliance/nis2-compliance-automation/ Wed, 30 Apr 2025 14:57:06 +0000 https://otrs.com/?p=212648

NIS2 Compliance Automation: Turning Compliance Into Competitive Advantage

NIS2 Compliance Automation: Turning Compliance Into Competitive Advantage

NIS2 stands for the Network and Information Security Directive 2. It broadens the original NIS, known as NIS1. NIS1 aimed to improve cybersecurity across the European Union (EU). As cyber threats have increased, leaders recognized the need for a more expansive approach.

The EU developed NIS2. It became law in October 2024.

NIS2 requires that all mid- to large enterprises that do business within the EU comply. This means that a company based in the United States must follow the rules if it serves customers in the EU.

It also increases the number of industries to which the regulation applies. Any business serving the needs of essential or important entities of the European economy or society must comply.

Fines for non-compliance increase the pressure on businesses to strengthen their cybersecurity. The growing complexity of the requirements make this increasingly more challenging.

Of course, this opens the door for further business transformation. Companies that can quickly and effectively comply will leap ahead of their peers.

What NIS2 Requires—and Why Manual Processes Won’t Cut It

Let’s take a closer look at what companies must do if they operate in key industries in the EU.

Compliance Requirements

NIS2 seeks to enhance resilience of key industries within EU member states. Specifically, it mandates that businesses have a minimum cybersecurity posture that includes:

  • Risk assessment and policies for network and information systems
  • Policies and procedures for cryptography and encryption
  • Vulnerability management policies
  • Data access and handling policies
  • The use of multi-factor authentication and encryption practices
  • Continuous monitoring of security plans and activities
  • Incident management and business continuity plans
  • Cybersecurity training of employees
  • Evaluation of and tactics to ensure supply chain security

Beyond Policies and Plans: The Challenge of Putting It Into Action

At first glance, this seems fairly reasonable. But, putting the policies into action and proving this during an audit can be tricky for businesses.

Managing compliance manually can lead to:

  • Inconsistent documentation
  • Siloed processes or those which don’t follow specified procedures
  • Human error

These faults can pose problems for businesses operating under NIS2 requirements.

For instance, as part of the incident management policy, NIS2 identifies strict timelines to report significant incidents. Businesses must provide an early warning within 24 hours and deliver an incident notification within 72 hours. If someone misclassified an incident, giving the impression that it was not significant, this reporting window could be missed.

The company would be responsible and is likely to have corrective actions taken. These can include:

  • fines of €10 million or 2% of total worldwide annual turnover,
  • bans on management,
  • reputation damage or
  • public warnings.

This isn’t an area where businesses want to take risks. Thus, they are looking for ways to minimize manual work as much as possible.

The Role of Workflow Automation in NIS2 Compliance

One way they do this is by leveraging workflow or process automation. When workflows are clearly established, businesses can transfer the steps to process management software. This software pushes work through the series of steps without manual intervention – or triggers manual intervention if required.

How Automation Supports NIS2 Compliance

The benefits of handling workflows and processes through automation are many. They help companies comply with NIS2 by:

  • Ensuring repeatability and consistency of security measures
  • Enabling real-time escalation and documentation
  • Facilitating faster, traceable incident handling and incident reporting
  • Helping with audit-readiness and reporting

How STORM Supports NIS2 Compliance Through Automation

For these reasons, businesses increasingly seek a NIS2 ticketing system. What this means is that they want a ticketing system that can support them in:

  • automating processes,
  • capturing audit-ready documentation, and
  • leveraging dashboards and reports to keep abreast of compliance topics.

STORM works as a NIS2 ticketing system to help streamline compliance with customizable automated workflows.

Consider this real world example.

An event occurs. The solution automatically classifies it as significant which triggers an alert to all stakeholders and initiates the incident response workflow within seconds. The automated workflow delivers tasks to the appropriate people and teams almost instantly.

Work steps and time stamps are recorded in the ticket. This creates accurate, non-editable documentation that is ready for audits. And, the current state is always clearly visible to management through a dashboard.

From Compliance to Competitive Advantage

The benefits derived by the business when they investment in compliance and automation are significant. It means that customers have greater trust in the digital infrastructure and digital services.

Increased security efficiency

By clearly outlining the steps needed to orchestrate the response to security incidents, everyone knows immediately how to react. There’s no delay or discussion when a crisis arises.

When businesses then chose to automate their response, it speeds up even more. Action is nearly instant.

Plus, the use of a NIS 2 ticketing system as part of the automation speeds up the time it takes to address audit requirements. Teams document every remediation step and piece of communication. Each entry is already tracked and time stamped. It’s ready to present at any time.

Reduced risk

The faster response and analysis helps prevent or minimize the impact of bad actors.  This means less downtime, reduced data loss, and fewer service interruptions for customers.

Of course, if businesses don’t take measures to comply with NIS 2, they are also at risk of fines by relevant authorities. As noted above, these can be extensive.

Greater trust with partners and customers

Promptly responding to incidents shows customers and partners that your business is skilled and responsible. This gives them faith in your ability to care for their business’ digital supply chain needs.

It also keeps your business from getting negative attention in the press. Afterall, we all remember the CrowdStrike incident last year, right?

What to Look for in a Compliance Automation Platform

The bottom line benefits have many companies seeking compliance automation platforms. While many NIS2 ticketing solutions offer automation capabilities, buyers can differentiate between vendors by examining the following.

  • Customization. Teams can get started quickly by leveraging pre-configured workflows and dashboards. But, the solution should allow the business to grow and adapt over time. The solution must allow the business to customize workflows to its specific needs.

  • Integration with existing tools. The compliance tool is only useful if it leverages the information and knowledge found within the environment. For instance, asset management is critical if teams need to identify risks and security incident impacts. The same is true with the SIEM.

    The data from all these tools needs to be combined. This can only happen if integration options are available. 
  • Clear reporting and audit trail. As mentioned with the STORM solution, having un-editable date/time stamped records means that a real time audit trail is possible. It also simplifies reporting so that teams have an up-to-date round-the-clock understanding of what’s happening.

 

  • Role-based access and escalation. To secure the environment, we must ensure that only the right people can access data and systems. Similarly, only dedicated teams and stakeholders should be involved in addressing security incidents.

    This requires establishing access control policies. Teams implement these more easily by attaching policies to roles. The role can then be applied to individual users.

    This means that there is tighter and more consistent control over access. Any tool used in security should include such options.
  • Vendor reliability and support. Long-term business stability requires trusted partners. The vendor with whom you work should have a track record of helping their customers make use of and troubleshoot the selected solution.

Conclusion

Whether you’re an IT professional or business enabler, compliance is a top concern. Implementing NIS2 requirements protects your business in a variety of ways – from fines, data loss, and downtime. It means that customers trust you and want to continue their business relationship with your company.

However, the requirements are many. By using a NIS2 compliance automation solution, you can ensure that tasks are done correctly and efficiently. This also makes audits easier.

Be proactive. See how STORM can help your organization simplify NIS2 compliance.

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DORA: How cyber security works in the financial sector https://otrs.com/blog/security-compliance/dora-how-cyber-security-works-in-the-financial-sector/ Fri, 17 Jan 2025 06:53:06 +0000 https://otrs.com/?p=213853

DORA: How cyber security works in the financial sector

DORA: How cyber security works in the financial sector

Background

The DORA regulation means additional work for companies in the financial industry, but it is also an important opportunity. It’s a chance to increase their cyber resilience, respond effectively to incidents and achieve a consistently high level of security.

More and more incidents and sophisticated attacks make it necessary to establish effective protection and counter cyber threats more effectively.

You can find out more about the background to DORA here.

What is DORA?

The Digital Operational Resilience Act (DORA) is an EU regulation designed to strengthen digital resilience in financial companies and their infrastructures. DORA lays down uniform rules to ensure that the organizations are armed against cyber attacks and other IT-related risks.

The regulation bundles and harmonizes rules from other EU regulations and directives. It stipulates that comprehensive adoption of IT and risk management systems is required. It came into force on January 17, 2025.

What does DORA require?

The Digital Operational Resilience Act is intended to strengthen the digital resilience of the entire European financial sector.

Its main contents are as follows::

  1. Risk Management: To identify, manage and monitor IT risks, financial companies need to implement robust systems and processes.
  2. Reporting obligations: Companies must document and report IT disruptions and cyber attacks.
  3. Third-party provider management: Strict rules apply for dealing with critical third-party providers of IT services, such as a critical ICT (information and communications technology) third party. Here, companies must establish information sharing arrangements and ICT third party risks must be evaluated.
  4. Regular IT tests: To identify potential vulnerabilities, companies must regularly test their digital systems for weaknesses.
  5. Uniform framework: There is harmonization of requirements within the EU to avoid fragmentation.

Who is affected by DORA?

As a European regulation, DORA primarily affects financial companies. It also includes:
  • Banks
  • Insurance companies
  • Investment companies
  • European securities and markets authority
  • European supervisory authorities
  • Payment service providers
  • Providers of critical ICT services
In addition, it includes supervisory authorities and regulatory bodies, such as the european insurance and occupational pensions authority. Even smaller financial players that may be indirectly affected by cyber risks and their service providers must comply with DORA standards. The regulation affects a broad target group and focuses on the overall interdependencies within the financial sector. IT disruptions affecting one particular player could have an impact on the entire sector. For this reason, all parties involved must be resilient to cyber risks.

What is the impact of DORA?

Broadly speaking, there are two possibilities: Either companies and organizations see DORA as a challenge or as an opportunity.

DORA as a Challenge

The regulation poses challenges, as it generally takes a long time to comply. With two years between its entry into force on January 17, 2023 and its application on January 17, 2025, this should be completed by now. Nevertheless, problems may arise. Financial companies must consistently ensure a high level of maturity in terms of cyber security and operational resilience. DORA leads to new requirements such as penetration tests (simulated hacker attacks) and other stricter security measures. In addition, companies and their service providers must precisely clarify and monitor mutual dependencies: For example, companies are responsible for ensuring that third-party providers and ICT third party service providers are resilient, particularly in the case of critical business processes. This only works if they work closely with IT service providers. In short, in order to do justice to DORA in the long term, companies have to invest a great deal of effort – and keep a close eye on the security of the systems they use.

DORA as an Opportunity

On the positive side, DORA will keep companies safer. After all, resilience is not only important, it is a key competitive advantage.

In other words, it never hurts to protect yourself comprehensively - especially when the threat level is constantly increasing.

Critical attacks that not only threaten sensitive data but can also cause significant economic damage happen all too quickly.

Companies that already meet other regulatory requirements are generally better positioned to easily implement DORA than those who are not.

The following opportunities exist:

  1. Improving resilience and security: By implementing the DORA regulation, companies effectively increase their cyber security and resilience against attacks. They experience a lower risk of IT outages, cyber attacks and other incidents. They keep themselves safe in the event of ICT related incidents too.
  2. Harmonization and economies of scale: The EU-wide uniform framework enables companies operating across borders to optimize and standardize their processes. They benefit from fewer administrative hurdles and economies of scale.
  3. Competitive advantages: A high level of digital resilience acts as a quality feature and trust factor for customers, partners or investors. Those who can cope well with possible attacks and outages stand out from the competition.
  4. Holistic control: Third-party provider management enables companies to better understand their dependencies and take appropriate measures at an early stage to minimize any risks arising from external service providers.
  5. Innovation incentives: As affected companies sometimes have to invest in new technologies and processes, they are given the opportunity to build an efficient and future-proof IT infrastructure.

The right software support gives organizations peace of mind, effectively helps them comply with all regulations and proves invaluable when actual incidents occur.

Best Practices for Enhancing Cybersecurity

The Digital Operational Resilience Act is forcing affected companies to increase their own IT security. However, it also makes a lot of sense to invest in cyber security independently of a regulation . Doing so arms you against attacks and incidents. It also provides stability, a stronger competitive position and increased trust.

It is therefore worthwhile – even for companies outside of the financial sector – to comprehensively review their IT security, embrace digital operational resilience testing and make the associated investments.

The following best practices can help.

Best practice #1: Implement structured cyber defense

In an emergency, IT, security and management teams need to communicate with each other in a secure and structured manner. Predefined and proven processes save time and avoid errors. An adequate cyber defense solution not only provides everyone involved with a quick overview and automates workflows, but also promises absolutely secure encryption and extended compliance functions.

Best practice #2: Rely on suitable IT services

Commissioning external provision of IT services increases the scope for companies and therefore also their ability to react flexibly to security incidents. Good scalability, easy access to specialist knowledge, a lower workload and professional IT management are just some of the benefits. This is particularly important when working with a critical ICT third party.

Best Practice #3: Provide IT asset  management

IT asset management describes the systematic management of IT assets – such as computers, software, networks and important information. By managing this centrally, information silos and risks can be avoided.

Best Practice #4: Create an incident response plan

With a sophisticated emergency plan, it is possible to respond quickly and appropriately to security incidents. Preparing for possible threats is crucial for a high level of cybersecurity. An Incident Response Plan (IPR) typically includes roles, responsibilities, escalation paths, communication protocols and technical steps to deal with security incidents.

Best Practice #5: Analyze and monitor threats

The best defense is to prevent a threat from emerging in the first place. It is therefore advisable to monitor networks for unauthorized activities and implement appropriate systems. Those who use threat intelligence to collect, analyze and disseminate data on threats can react quickly and neutralize them before they become acute.

Best Practice #6: Secure IoT devices

The Internet of Things (IoT) has become very important – and continues to expand. However, it also entails a number of security risks. To protect yourself as much as possible, standard passwords should not be used for the relevant devices and the software should be updated regularly. It is also advisable to deactivate unnecessary functions and services.

Best Practice #7: Work with ethical hackers

No one can thwart a successful hacker attack as well as hackers themselves. Using ethical hackers on your own systems is the best way to ensure the best possible level of security.

Essentially, there are two possible outcomes:

  • Ethical hackers do not find relevant vulnerabilities, which is an optimal reassurance that a system is secure.
  • Relevant vulnerabilities come to light so that the organizations concerned can eliminate them before an emergency occurs.

More practices

In addition, there are lots of other steps that can be taken by businesses seeking to keep their people, processes and tools safe, including:

  • Multi-factor authentication
  • Regular software updates
  • Regular review of access rights
  • Regular backups of critical data
  • Secure handling of emails

The Right Software Can Help

When it comes to cyber security, it’s all about having the right software, in two ways:

  1. The software used must be secure and legally compliant.
  1. Special security solutions are needed – especially in the DORA sector and for critical infrastructure (KRITIS) – in order to provide comprehensive protection and to be able to react quickly and appropriately to possible incidents.

How software solutions increase protection

Security and compliance are among the core requirements for software solutions. However, adequate protection is not a given. Compliance with the General Data Protection Regulation (GDPR), using secure servers in Europe, enabling comprehensive authentication and applying advanced security methods form a good standard.

Systems should also be audit-ready with uneditable documentation about mitigation activities. This can act as a means of having all action steps and communication published in the official journal. Systems should also be equipped with automated backups.

Overall, a strongly protected cloud solution without compliance risks, for example, can quickly put organizations on the right path. Those who rely on a professionally managed and comprehensively monitored solutions usually increase protection much more efficiently than through internal security measures. This creates a good basis for complying with regulations such as DORA and significantly minimizes the risk of attacks and incidents.

Why special cyber defense solutions are so important

There is no shortage of cyber risks or security vulnerabilities. Organizations need to be prepared for the worst, regardless of how secure their IT systems and security measures already are. The threat level is increasing and the DORA regulation clearly shows that a robust cyber defense solution is highly recommended.

This is not only about handling security incidents as effectively as possible and being able to communicate in a structured manner between the teams involved, but also about pushing security to the highest possible level – right up to meeting military standards.

Conclusion: See DORA as an opportunity

Regulations such as DORA cost organizations a lot of time, money and nerves. It is not always easy to comply with them in every respect. Regulations often do not have a positive connotation and many people doubt their usefulness.

Now, however, DORA brings together existing regulations and thus reduces the “regulatory madness” to which many organizations are exposed. In addition, the financial sector – including the areas that interact with it – has high security standards already. DORA is simply a good impetus for meeting these. In other words, the regulation is a challenge, but even more so an opportunity to implement steps that can be invaluable for practical reasons, given the high threat level.

In today’s business world, security and compliance depend heavily on the software solutions used. So making the right choices in this area, implementing comprehensive protection features and keeping everything up to date provides an excellent basis for consistently complying with regulations such as DORA.

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