OTRS Release Notes

OTRS 2026.1.1

Enhancements Merged STORM feature shared ticket watchlist Description of Changes Merged STORM feature shared...

Release date: 2026.01.26

OTRS 2025.9.2

Fixed Defect Encrypt Autoselect Crash in Process Tickets Fixed Defect Summary Encrypt Autoselect feature...

Release date: 2025.11.17

OTRS 2025.9.1

Improvements Editor Switch in the Agent Interface Description of Changes Implemented an interims‑layer for...

Release date: 2025.11.17

OTRS 2025.8.1

Improvements AI Ticket Summary Description of Changes AITicketSummary. New Possibilities and Benefits The service...

Release date: 2025.10.13

OTRS 2025.7.6

Fixed Defects Communication Compact widget width issue Defect Summary The Communication Compact widget displayed...

Release date: 2025.09.08

OTRS 2025.7.5

Fixed Defects Container width expansion for article content display Defect Summary The article content...

Release date: 2025.08.27

OTRS 2025.7.4

Fixed Defects Include response headers for ‘XHR’ requests Defect Summary The customer user ticket...

Release date: 2025.08.25

OTRS 2025.7.3

Fixed Defects Revert AddHeaderActionMenuIcons migration module Defect Summary The introduction of the new header...

Release date: 2025.08.25

OTRS 2025.7.2

Fixed Defects AddHeaderActionMenuIcons migration module Defect Summary The migration module AddHeaderActionMenuIcons did not correctly...

Release date: 2025.08.25

OTRS 2025.7.1

Improvements Use NodeJS 24 instead of 20 Description of Changes Updated the OTRS application...

Release date: 2025.08.25

OTRS 2025.6.1

Improvements Kanban View: Enhanced Drag and Drop in Board View Description of Changes A...

Release date: 2025.07.14

OTRS 2025.5.3

Fixed Default body configured for Article field in Ticket actions does not load Defect...

Release date: 2025.06.17

OTRS 2025.5.2

Defects Defect Summary Logs were spammed with the error message [2025-06-03T11:52:22+0200][ERROR][Kernel::System::Auth::Sync::LDAP::Sync][92] Need User! Fix...

Release date: 2025.06.07

OTRS 2025.5.1

Improvements Allow Duplicate Message IDs Description of Changes A new setting, PostMaster::AllowDuplicateMessageIDs, has been...

Release date: 2025.06.02

OTRS 2025.4.1

Improvements Added Preparations for AI Ticket Classification Based on Ticket Services Description of Changes...

Release date: 2025.04.28

OTRS 2025.3.2

Fixed Defects Fixed “AdminInterfaceAccessGroup” setting losing values after update Defect Summary The AdminInterfaceAccessGroup setting...

Release date: 2025.03.31

OTRS 2025.3.1

Improvements Focus Topics Preferences in Admin Interface Description of Changes As an OTRS Admin,...

Release date: 2025.03.31

OTRS 2025.2.2

Fixed Defects Fixed incorrect use of CustomerUserID for DynamicFields ACLs Defect Summary The CustomerUserID...

Release date: 2025.03.10

OTRS 2025.2.1

Improvements Add possibility to send signed and/or encrypted email with the Generic Interface Description...

Release date: 2025.03.10

OTRS 2025.1.2

Fixed Defects Migration to 2025.1.1 could potentially activate the merged service management features Defect...

Release date: 2025.01.27

OTRS 2025.1.1

Improvements Being able to pick any select-like attribute as Kanban Columns Description of Changes...

Release date: 2025.01.27

OTRS 2024.8.1

Improvements Filewave Integration Description of Changes By providing a predefined web service to be...

Release date: 2024.11.01

OTRS 2024.7.1

Improvements Scheduled Multi-Stage GenericInterface WebService Operations Invoker Description of Changes Added a new time-based...

Release date: 2024.09.20

OTRS 2024.6.1

Improvements Merged OTRSStatePreselectionResponseTemplates Addon Description of Changes Merged the OTRSStatePreselectionResponseTemplates feature into the framework....

Release date: 2024.08.08