Comments for OTRS https://otrs.com/ Mon, 03 Nov 2025 13:35:24 +0000 hourly 1 Comment on Send E-Mails via Web Service by Tobias Kortas https://otrs.com/blog/technical-insights/articlesend/#comment-13474 Thu, 03 Jul 2025 14:55:21 +0000 https://blog.otrs.com/?p=2950#comment-13474 In reply to Sergio Castañeda.

Muchas gracias por su consulta. Nuestro servicio de atención al cliente estará encantado de ayudarle.

]]> Comment on Thanks to all of you! by My Homepage https://otrs.com/blog/technical-insights/ideascale/#comment-13187 Wed, 06 Nov 2024 23:47:31 +0000 https://blog.otrs.com/?p=2400#comment-13187 … [Trackback]

[…] Read More: blog.otrs.com/2018/02/09/ideascale/trackback/ […]

]]> Comment on Using PostMaster filters on raw emails by Andrew https://otrs.com/blog/technical-insights/using-postmaster-filters-raw-emails/#comment-13128 Thu, 08 Feb 2024 08:52:49 +0000 https://blog.otrs.com/?p=1465#comment-13128 Could a filter be set up which takes the address in the CC field and turns this into the Customer?

]]> Comment on Send E-Mails via Web Service by Sergio Castañeda https://otrs.com/blog/technical-insights/articlesend/#comment-13205 Thu, 23 Nov 2023 21:18:55 +0000 https://blog.otrs.com/?p=2950#comment-13205 quiero que en las notas se reciban los adjuntos ya sea en notas al momento de crear un ticket etc. sin embargo al activar el article create y article sedn genera un bug y envia infinidad de correos como puedo lograrlo

]]> Comment on ISO 27001 Certification by Eli Richardson https://otrs.com/blog/security-compliance/iso-iec-27001-certification/#comment-10475 Wed, 19 Apr 2023 18:50:00 +0000 https://otrs.com/?p=50555#comment-10475 It’s good to know that becoming certified with ISO 27001 helps us identify risks and protect our data. Not long ago, my aunt suffered from a cyber attack that damaged her reputation, so I think she’d really benefit from reading your article. Thanks for explaining why companies opt to get an ISO 27001 certification.

]]> Comment on Send E-Mails via Web Service by Jens Bothe https://otrs.com/blog/technical-insights/articlesend/#comment-13204 Tue, 21 Feb 2023 18:29:33 +0000 https://blog.otrs.com/?p=2950#comment-13204 In reply to Zhamila.

Use the ticket notification or much better upgrade to a supported version of OTRS as OTRS 6 is outdated and filled with known vulnerabilities since years

]]> Comment on Send E-Mails via Web Service by Zhamila https://otrs.com/blog/technical-insights/articlesend/#comment-13203 Tue, 21 Feb 2023 09:55:27 +0000 https://blog.otrs.com/?p=2950#comment-13203 Jens, You’re right, i have overlooked it. So anyway the construction of JSON looks similar for Generic Interface OTRS 6. Can i somehow overcome the problem when “Queue” value is thrown out to “Receiver” field in the webservice? Want my customer receive emails about new tickets.

]]> Comment on Send E-Mails via Web Service by Jens Bothe https://otrs.com/blog/technical-insights/articlesend/#comment-13202 Mon, 20 Feb 2023 17:20:27 +0000 https://blog.otrs.com/?p=2950#comment-13202 In reply to Zhamila.

As you might have not read the first sentence, this feature was exclusive for STORM powered by OTRS. It was integrated in newer versions of OTRS. Actual OTRS 8 is the stable version. So you might need to upgrade first.

]]> Comment on Send E-Mails via Web Service by Zhamila https://otrs.com/blog/technical-insights/articlesend/#comment-13201 Mon, 20 Feb 2023 16:06:37 +0000 https://blog.otrs.com/?p=2950#comment-13201 Hello! I tried to send similar JSON to Ticket Create endpoint. But there is a major point. Regardless “Customer User” an “To” are defined the article’s receiver is displayed as the value of my “Queue”. Consequently email notification isn’t sent to recipient address. I’ve done so many probes with different parameters, but the result is same. Seems there is a default setting that doesn’t take into account the parameter “To” in article definition. Do you know why it takes place? Thank you.

]]> Comment on OTRS 3.0 Ticket Templates by Jens Bothe https://otrs.com/blog/technical-insights/otrs-3-0-ticket-templates/#comment-13039 Wed, 08 Feb 2023 14:44:04 +0000 http://blog.otrs.org/?p=763#comment-13039 In reply to Soucou.

Please contact the support team to send you the requested informations for OTRS 7 and 8

]]> Comment on OTRS 3.0 Ticket Templates by Soucou https://otrs.com/blog/technical-insights/otrs-3-0-ticket-templates/#comment-13038 Wed, 08 Feb 2023 14:27:41 +0000 http://blog.otrs.org/?p=763#comment-13038 Jens, do you have any reference(resource) where I can find how to configure the outbound messages to a custom endpoint with OTRS(8/7)?

]]> Comment on OTRS 3.0 Ticket Templates by Jens Bothe https://otrs.com/blog/technical-insights/otrs-3-0-ticket-templates/#comment-13037 Wed, 08 Feb 2023 14:25:44 +0000 http://blog.otrs.org/?p=763#comment-13037 In reply to Soucou.

Actual versions are only version 7 and 8. Older versions are not supported and an usage might violate data privacy laws as well as security and complaince guidelines.

]]> Comment on OTRS 3.0 Ticket Templates by Soucou https://otrs.com/blog/technical-insights/otrs-3-0-ticket-templates/#comment-13036 Wed, 08 Feb 2023 14:23:46 +0000 http://blog.otrs.org/?p=763#comment-13036 Thank you Jens for your quick reply.
which version of OTRS supports that ?

]]> Comment on OTRS 3.0 Ticket Templates by Jens Bothe https://otrs.com/blog/technical-insights/otrs-3-0-ticket-templates/#comment-13035 Mon, 06 Feb 2023 13:48:05 +0000 http://blog.otrs.org/?p=763#comment-13035 In reply to Soucou.

Hi,
OTRS 3 does not support such kind of services. Also it is out of support since several years and has a load of security issues. The newest versions (Version 7 and 8) do support outbound webservices.

]]> Comment on OTRS 3.0 Ticket Templates by Soucou https://otrs.com/blog/technical-insights/otrs-3-0-ticket-templates/#comment-13034 Mon, 06 Feb 2023 13:45:40 +0000 http://blog.otrs.org/?p=763#comment-13034 hi,
is it possible with OTRS 3 to send outbound an HTTPS request to an external endpoint?

]]> Comment on Digitalization in Schools: Five Tips for Implementation by Faisal Aserhan https://otrs.com/blog/digital-transformation/digitalization-in-schools-five-tips-for-implementation/#comment-5569 Sun, 14 Aug 2022 07:53:07 +0000 https://otrs.com/?p=34441#comment-5569 Thank you for your useful information.

]]> Comment on Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation by Marketing OTRS https://otrs.com/blog/digital-transformation/building-a-digital-roadmap-5-lessons-from-otrs-groups-digital-transformation/#comment-1511 Wed, 03 Mar 2021 16:44:36 +0000 https://otrs.com/?p=24987#comment-1511 In reply to Slin Kediel.

Hi Slin,
The interesting thing about the survey and the insights were that there is an expectation that there is one “unique possible way to go.” It appears that most people think that starting the digital transformation process offers only one single path to follow with no deviation ever and a single goal of success. People tend to feel insecure and irritated when they find out that this change process also means trying, failing and trying again; this is natural and not a mistake at all.
Best regards
Your OTRS Expert

]]> Comment on Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation by Slin Kediel https://otrs.com/blog/digital-transformation/building-a-digital-roadmap-5-lessons-from-otrs-groups-digital-transformation/#comment-1503 Tue, 02 Mar 2021 19:40:42 +0000 https://otrs.com/?p=24987#comment-1503 Great article ???? What’s the biggest misunderstanding you discovered concerning your digital transformation from the employee survey?

]]> Comment on How Easy Is Time Tracking in OTRS? by OTRS Experts https://otrs.com/blog/using-otrs/how-easy-is-time-tracking-in-otrs/#comment-112 Wed, 16 Dec 2020 07:42:59 +0000 https://otrs.com/?p=24887#comment-112 In reply to Annett Conner.

Hi Annett,
Only in combination with the feature add-on, as described it the blog, but not with the default time units. You may want to acquire consulting from OTRS AG and attend an administrator training.
I hope this answers your question.
Best regards
Your OTRS Expert

]]> Comment on How Easy Is Time Tracking in OTRS? by Annett Conner https://otrs.com/blog/using-otrs/how-easy-is-time-tracking-in-otrs/#comment-109 Mon, 14 Dec 2020 19:54:52 +0000 https://otrs.com/?p=24887#comment-109 Do you have a how to for creating ACLs so that I can require time tracking for only the Telecom queue?

https://otrs.com/otrsmag/how-easy-is-time-tracking-in-otrs/

Make the field for recording time units mandatory everywhere it should be used. (i.e. AgentTicketPhone). Optionally, you could use an access control list to show the field only when necessary.

]]> Comment on Customer User Self-Administration by Jens Bothe https://otrs.com/blog/technical-insights/customer-user-self-administration/#comment-13405 Fri, 11 Dec 2020 07:05:29 +0000 https://blog.otrs.com/?p=3554#comment-13405 In reply to Prabhu.

Please contact our sales team for commercial support

]]> Comment on OTRS 6 Feature: Drag & Drop multi file upload by Jens Bothe https://otrs.com/blog/technical-insights/otrs6-feature-multi-file-upload/#comment-13153 Fri, 11 Dec 2020 07:04:50 +0000 https://blog.otrs.com/?p=2085#comment-13153 In reply to ParaKishor.

Please check with the latest patchlevel

]]> Comment on OTRS Translations Are Moving by Jens Bothe https://otrs.com/blog/technical-insights/otrs-translations-are-moving/#comment-13408 Fri, 11 Dec 2020 07:04:12 +0000 https://blog.otrs.com/?p=3641#comment-13408 In reply to Collin Hector Wills.

Please check otrs.com/academy

]]> Comment on Customer User Self-Administration by Prabhu https://otrs.com/blog/technical-insights/customer-user-self-administration/#comment-13404 Mon, 21 Sep 2020 12:23:53 +0000 https://blog.otrs.com/?p=3554#comment-13404 We planned to implement a new category called the “location” to take better report for location wise.

Kindly suggest how to add that field in otrs ticket version 6.

]]> Comment on New Skills Leaders Need When Managing Remote Employees by Sabine Riedel https://otrs.com/blog/leadership/new-skills-leaders-need-when-managing-remote-employees/#comment-19 Fri, 18 Sep 2020 07:45:01 +0000 https://otrs.com/?p=25655#comment-19 In reply to Franz Kuehmayer.

Actually I found the related article as well as the PEP model very inspiring. Matches perfectly our vision and culture. Thank you for making it publicly available!
((enjoy))
Sabine Riedel

]]> Comment on Identifying and Addressing Gender Inequality in the Workplace by Sabine Riedel https://otrs.com/blog/otrs-group/identifying-and-addressing-gender-inequality-in-the-workplace/#comment-18 Fri, 18 Sep 2020 07:31:32 +0000 https://otrs.com/?p=25106#comment-18 Hi Ingrid,
Thank you! Iris Bohnet wrote a very interesting book about this, worth reading it. I hope that at least we at OTRS are able to avoid moste of those inequalities.
((enjoy))
Sabine

]]> Comment on Identifying and Addressing Gender Inequality in the Workplace by Ingrid Gmeinwieser https://otrs.com/blog/otrs-group/identifying-and-addressing-gender-inequality-in-the-workplace/#comment-17 Fri, 18 Sep 2020 06:40:33 +0000 https://otrs.com/?p=25106#comment-17 Great comment!! Thank you for sharing!
Unfortunately true!

]]> Comment on New Skills Leaders Need When Managing Remote Employees by Franz Kuehmayer https://otrs.com/blog/leadership/new-skills-leaders-need-when-managing-remote-employees/#comment-12 Mon, 14 Sep 2020 09:45:04 +0000 https://otrs.com/?p=25655#comment-12 Thanks for quoting me and for using the PEP (Purpose Education Participation) model for cohesive leadership that I developed and published in my Leadership Report. Great to see it has been of value for you!

]]> Comment on OTRS Translations Are Moving by Collin Hector Wills https://otrs.com/blog/technical-insights/otrs-translations-are-moving/#comment-13407 Mon, 24 Aug 2020 02:00:44 +0000 https://blog.otrs.com/?p=3641#comment-13407 I am searching for an OTRS training in English for OTRS 6.0, however this apparently is not available.

please advise if this can be found

]]> Comment on OTRS 6 Feature: Drag & Drop multi file upload by ParaKishor https://otrs.com/blog/technical-insights/otrs6-feature-multi-file-upload/#comment-13152 Tue, 18 Aug 2020 05:39:36 +0000 https://blog.otrs.com/?p=2085#comment-13152 I have recently upgraded to otrs 6.27 and i have an issue. Each email ticket from the otrs only sends the last attached article rather than all the attached article. It seems the attachment limit is 1 only. Is there a way i can increase it. Attachment size is not an issue here. I have checked it.

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