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Best Practices

Best Practices provide proven methods and strategies to increase efficiency, quality and performance in various areas. This category includes industry standards, guidelines and expert insights to help organizations optimize workflows, improve decision making and implement effective solutions for continuous improvement and long-term success.

Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services....
First contact resolution (FCR) is an important key call center metric. It reveals insight into how effectively...