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AI & Automation

Artificial intelligence (AI) makes customer service and many other business areas more efficient. It offers significant time savings, greater added value, predictive analytics, and intelligent decision-making. Automation—of workflows or processes—also plays a significant role in this context, for example, in optimizing IT services and achieving a lot with little effort.

Automated workflows have considerable benefits for companies. They bring more security to processes and...
Recently, there has been a lot of AI hype in ITSM. Companies have recognized that artificial intelligence...
Artificial intelligence in customer service is an important competitive factor. This article explains...