• OTRS Software Solutions
    Customizable Software
    OTRS
    OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
    OTRS On-Premise & Managed Comparison
    ((OTRS)) Community Edition
    OTRS App
    Solutions for
    Customer Service & Support
    Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
    IT Service Management
    Support for your IT department with automated, ITIL4-compliant processes
    Office Management
    Automate office management processes with our software solution
    HR Management
    Support your HR team with numerous processes, such as application or leave management
    Cyber Defense & Security Incidents – STORM
    The solution for fast security orchestration, automation, and incident response
    Roadmap
    Release Notes
    Security Advisories
  • Use Cases
    Service Management
    Security Management
    Task Management
    Asset Management
    Technology Management
    Knowledge Management
  • Success Stories
  • Blog
  • Services
    Services
    Services
    Consulting, training, customer service: Find official OTRS services
    FAQ
    OTRS Trainings
    Webinars about OTRS
    Get useful information about the latest OTRS version. Watch how OTRS works.
    Public Trainings
    Customer Portal
    Contact Sales
    Contact Consulting
    Contact Customer Service
  • Partners
    Partner Locator
    Become a Partner
Contact
Demo
Customer Support
fill 7
fill 7
OTRS - Home
OTRS is now part of Easyvista. Stronger together!
11/12/2023 |

Incident Management – Meaning, Objectives and Process

Effective incident management is a key prerequisite for smooth and secure company or organization operation. The following provides a detailed overview of the importance, objectives, roles and processes related to incident management.

| | | |

Categories

Follow us
Facebook Twitter Linkedin Youtube
OTRS logo
Instagram Twitter Facebook Linkedin Youtube
© 2026, OTRS AG
Company
Contact