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ITSM

ITSM (IT service management) ensures technology is cost-effective, efficient, and aligned with business goals. It relies on structured processes like ITIL to optimize IT services, balancing help desk support with strategic improvements. This section covers ITSM frameworks, tools, and expert insights on enhancing IT operations and maximizing business impact.

Incident Response Plan (IR Plan) - Creation & Template
Don't have an incident response plan yet? You are not alone in this. Many companies do not have fixed...
AI in ITSM - Importance, Examples and Study
Recently, there has been a lot of AI hype in ITSM. Companies have recognized that artificial intelligence...
10 ITSM Best Practices – Delivery Service More Successfully
Best practices in ITSM are proven methods that ensure the efficient provision and management of IT services....

AI summaries of texts: tips and importance in ITSM

Incident Response Plan (IR Plan) – Creation & Template

Service Management Software – Key Purchase Considerations

Time Tracking to Maximize Billing and Productivity

Incident Management – Meaning, Objectives and Process

Escalation management – how it helps customers and companies move forward

ITSM Processes – Guidelines for efficient ITSM

Problem Management: The path to real solutions

IT Services Defined. Plus, 10 Helpful Examples.

Help Desk vs. Service Desk – What are the Differences?

Field Service Management (FSM) Requirements and Solutions

What is an IT Service Desk?

Service Level Management (SLM) – Objectives and Processes

Service Level Agreement (SLA) – Definition and Implementation

IT Asset Management (ITAM) – Definition, Benefits and Software Requirements

Service Management – Definition and Goals

Knowledge Management in Customer Service

Change Management – Models, Processes and Software

Improve University IT Service Management and Reduce Workloads

Solutions for Common Challenges in Facility Management

Resource Management Improves Business Efficiency

Problem Management Benefits Your Team and Customers

Grey Market vs. In-House vs. Product Manufacturer. How to decide?

Service Management Principles Ease the Transition for Higher Education Students

4 Post-Pandemic Questions That Fintech IT Organizations Must Address

Successful CMDB Implementation – a Use Case

Improving Enterprise-Wide Service Operations

What is ITIL?

Cloud or no cloud – that is the question! OTRS offers both.

Is It Time to Hire a CDO?

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