ITSM (Gestão de Serviços de TI) garante que a tecnologia seja econômica, eficiente e alinhada aos objetivos do negócio. Baseia-se em processos estruturados, como o ITIL, para otimizar os serviços de TI, equilibrando o suporte do help desk com melhorias estratégicas. Esta seção aborda frameworks de ITSM, ferramentas e insights de especialistas para aprimorar as operações de TI e maximizar o impacto nos negócios.
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