A Gestão de Serviços Empresariais (ESM) visa transferir os princípios, processos e tecnologias da ITSM para outros departamentos dentro de uma empresa, tais como RH, atendimento ao cliente, finanças ou gestão de instalações. Isso permite que as empresas como um todo se beneficiem da padronização, automação e maior eficiência. Esta categoria oferece melhores práticas, dicas, vantagens e outros conteúdos úteis.
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